Browsing by Author "Homburg, Vincent"

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“Citizens’ social media adoption in Paraguay”
(2021) Homburg, Vincent; Moody, Rebecca
This article aims to identify which factors are associated with Paraguayan citizens’ use of social media in citizen-government relations. We gathered data using a vignette-survey with which responses to four public service problems were recorded, apart from scores on perceived effectiveness, capability, social influence, trust in government, trust in social media infrastructure, and social media anxiety. Multivariate analysis was used to test hypotheses. Perceived effectiveness, social influence and trust in social media infrastructures were found to be significantly correlated with citizens’ use of social media to report public service issues. On the other hand, capability, trust in government and social media anxiety were not found to be associated with citizens’ social media use. The results urge us to further theorize and disentangle how perceived effectiveness, social influence and trust in proprietary social media infrastructures affect digital citizen engagement and participation, and under what conditions proprietary social media platforms such as Facebook and Twitter contribute to a vibrant democracy.
Cross-border digital public services in the European Union: a systematic literature review
(Inderscience, 2024-05-03) Dedovic, Stefan; Homburg, Vincent
The success of the European single market and advancements in digital technologies have increased the focus on cross-border digital public services. To date, most academic research on digital public services has been concentrated on national and local levels, with research on cross-border digital public services being scattered across various academic disciplines. In this paper, we provide a systematic literature review on cross-border digital public services. We conclude that current research on cross-border digital public services describes the symptoms of faltering coordination at the level of European policy making organisational change challenges and limited maturity with low levels of interoperability between public administrations in the EU. However, cross-border digital public services literature is undertheorised, and we suggest using multi-level governance theories, theories of organisational change, interoperability studies, and service development literature to guide future research into cross-border digital public services, through which European citizens and businesses can experience the impact of European integration policies.
Digitalisering in de rechtspraak: kan Nederland leren van Estland?
(Rechtstreeks, 2021) Homburg, Vincent; Schmidt, Carsten
Existing comparative studies suggest Estonia is outperforming many Western European countries in terms of electronic service delivery in the judiciary system. This article provides an explanation for this observation. One crucial element in the explanation is the role of the embeddedness of electronic service delivery in the broader national institutions and subsequent organizational ways of working. In addition, for (digital) innovation it is necessary that there is a certain acceptance of failure, with Estonia having a greater tolerance for failure than The Netherlands. The article also notes that there is arguably a strategic component to the use of benchmarks and comparisons, with compelling stories of frontrunners putting developments in other countries in motion. This may lead to the sometimes confusion situation that Estonia is worldwide successtory, whereas in Estonia itself The Netherlands are occasionally portrayed as a benchmark for digitalisation.
“@Government There’s a pothole in my street!”: Canadian citizens’ adoption choices of social media use in citizen-government relations
(2021-11) Homburg, Vincent; Moody, Rebecca
Social media platforms such as Twitter and Facebook offer new opportunities for co-production and interaction between citizens and government agencies. Until now, explanations of why citizens use social media to interact with government have been lacking in the literature. This article concludes on the basis of survey data gathered among Canadian citizens that social media use in citizen-government relations is explained by citizens’ perceived effectiveness and trust in social media organizational infrastructure, with trust in government, social media anxiety and ease of use not having an impact. Implications for research and practice are discussed.
How to Make an Entrepreneurial State: Why Innovation Needs Bureaucracy
(Taylor & Francis, 2023-02-02) Homburg, Vincent
In their book “How to Make an Entrepreneurial State”, the academic nuclear family Kattel – Drechsler – Karo (Kattel was Drechsler’s first PhD student, and Karo was Kattel’s first PhD student, and all authors have roots in Estonia, a country that brands itself as a ‘start up nation’) elaborates the idea that for technological innovations to flourish, there is a need for innovation bureaucracies such as public research institutions, business incubators, and regulators. The book moves beyond the question how innovation policy should look like. Rather, it promises to address the question how governments develop capacities and skills to enable and promote innovation.
“If it makes you happy … it can’t be that bad”: An explanatory study of students’ well-being during international exchange
(International Education Journal: Comparative Perspectives, 2021) Homburg, Timo; Homburg, Vincent
This study reports on adolescents’ experiences as exchange students in an international exchange program. Based on a literature review and multivariate analysis of original on-line survey data collected from 408 students from 40 countries that had spent a year in one out of 37 destinations, it is concluded that the student’s language proficiency and perceived social support during the exchange impacted students’ wellbeing during the exchange, while cultural distance between the student’s home country and destination nor the student’s adventurousness as a personality trait had an impact. It is concluded that the students’ social support and ability to interact during the exchange play an important role in enabling exchange students to reap the benefits of international and intercultural exchange in their formative years.
Institutional Trust and Social Media Use in Citizen-State Relations: Results from an international cross country vignette study
(Association for Computing Machinery (ACM), 2022) Homburg, Vincent
The objective of this article is to identify whether trust affects citizens’ use of social media to initiate conversations with government on social media platforms. Using a vignette survey, we gathered data from the Canada, Greece, the Netherlands and Paraguay. Multivariate analysis showed that controlling for demographics and individual-level adoption factors, trust in government does not impact citizens’ use of social media to initiate conversations about public issues, but trust in social media business and organizational infrastructure is (both in democratic countries as well as in flawed democracies). These results highlight how trust in institutions affect citizens’ engagement and digital participation, and identifies conditions under which social media platforms may contribute to a vibrant democracy.
Weibo to the Rescue? A study of social media use in citizen–government relations in China
(Emerald Publishing Limited, 2021) Homburg, Vincent; Moody, Rebecca
Purpose In this study, the authors explain citizens’ adoption of social media in citizen–government relations in China, a country that blends an authoritarian governance regime with limited tolerance of and responsiveness to online citizen participation. Design/methodology/approach Original survey data were gathered using a vignette survey among 307 respondents living in the People’s Republic of China. Multivariate analysis of the data was used to test four hypotheses and identify antecedents of Chinese citizens’ social media adoption for “thin” participation purposes. Findings Citizens’ perceived impact of “thin” participation, citizens’ skills and capabilities and citizens’ trust in institutions are significantly associated with citizens’ social media adoption. Social media anxiety was found not to be associated with Chinese citizens’ social media adoption. Research limitations/implications This study demonstrates how vignettes can be used to study adoption of technological and institutional innovations in an authoritarian governance regime and how in this context existing adoption theories can be extended with notions of institutional trust to adequately explain citizens’ adoption of technological and institutional innovations in citizen–government relations. Social implications Although some argue that social media activity could potentially mitigate democratic deficits caused by the state, in the case of China, the intertwinement of state and social media platform renders this argument unsustainable. Originality/value This study is one of the few systematic survey studies focusing on Chinese citizens’ adoption of social media in citizen–government relations.