Inspektor-kontaktisikute töökoormuse analüüs ja töölaua loomine vanglateenistuses

Abstract

The job of case managers in Estonian prisons consists of structured activities, which are recorded in the database. These data have been analyzed in this master's thesis in order to find the activities that best describe the case manager’s workload, and a dashboard was created that visualizes the work of the case managers, aggregated by prison and its units. The dashboard was deployed in all Estonian prisons.